Returning

Is the license code not working?
No worries! At Softload.com, we strive for 100% customer satisfaction. Is the license not working? Then you can use our revocation policy.
As long as you notify us within 14 days of purchase, you will simply get your money back.

In these scenarios, you can expect a refund:

Non-working license code: When the license code is defective upon receipt or cannot be used.
Wrong product delivered: If the license code you received does not belong to the product you ordered in our webshop.
Right of withdrawal: You have the right to cancel within 14 days.

Important conditions:

You have 1 month to activate your license. After this period, the right to a replacement license code expires. This means that we cannot guarantee refunds or reissues after this period, even in case of loss, deletion or technical problems. Therefore, preferably activate the software as soon as possible after receiving it.
Deletion of the software, crash of your device or formatting of the hard drive may cause the license to be lost. In that case, unfortunately, we cannot offer a replacement or refund.
Purchased software licenses generally cannot be returned or canceled, as they are digital products that can be delivered and activated immediately after purchase.
Exception: if the delivered license code does not work or there is a technical problem with activation, we will offer an appropriate solution in the form of replacement or repair of the license, or cancellation and refund.
By completing the purchase, the customer expressly agrees to these terms and conditions and waives the right of withdrawal for digital products that are delivered immediately.